This page explains how you or your current payment provider can encrypt your PCI sensitive card data to import in another payment provider platform.
Input file format
The files containing the data to be imported should be formatted as follows:
- Create a file in CSV (Comma Separated Values) format as per RFC 4180, in accordance with the following requirements:
- The first line contains the names of the fields. You do not have to use all field names and you do not have to use them in the same order as listed on this page.
- Each subsequent line contains the fields for a single recurring contract. In other words: Each recurring contract is on a separate line.
- If a field doesn't apply to the recurring contract that the line describes, specifying a value is skipped.
- Field names and values are case-sensitive.
- Multi-line fields are not allowed.
- The maximum file length is 1,000,000 lines.
- Save the file in UTF-8 format (to support non-western characters).
- Encrypt the file using the PGP public key provided below.
Our PGP key
To encrypt your PCI sensitive data, you need a public key provided by Cloud Gym.
Name: CloudGym
Email: admin@cloudgym.com
Comment: For CHD and other critically secret data
Created: 2024-10-24
Expires: 2026-10-24
Key ID: CloudGym
Length: 4096
Algorithm: RSA
Fingerprint: 60A4 90D2 823B 2410 7130 7BDB F121 90C2 076D 5026
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The Cloud Gym Technical Support team can help you with this subject.
Our team is available Monday to Friday, 9:00 am – 7:00 pm PST.
You can contact us using the following channels:
- The Cloud Gym platform through menu support.
- Email us at surpote@cloudgym.com.br
- Phone +55 1141050592
SLA Initial and ongoing response time is 1 hour within business hours (9:00 am - 7:00 pm) Monday to Friday